Privacy Policy

Last updated: 27 March 2026

Mintech Solutions (“Mintech”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, business name
  • Business information: industry, company size, systems and tools you use, business challenges you share with us
  • Usage data: IP address, browser type, pages visited, referring URLs, and interaction data collected via cookies and analytics tools
  • Communication data: records of correspondence, call recordings (with consent), meeting notes, and form submissions
  • Payment information: billing details processed securely through third-party payment providers

2. How We Collect Information

We collect personal information:

  • Directly from you – via contact forms, phone calls, emails, and meetings
  • Through our website – via cookies, analytics tools, and embedded third-party services
  • From third-party platforms – such as calendar booking tools (Cal.com) and CRM integrations

3. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve our AI automation services
  • Respond to enquiries and provide customer support
  • Schedule and conduct strategy calls and meetings
  • Send project updates, invoices, and service-related communications
  • Analyse website usage to improve user experience
  • Send marketing communications (only with your consent; you can opt out at any time)
  • Comply with legal obligations

4. AI Systems & Client Data

When we build and deploy AI systems for your business, we may process data that you provide for training and integration purposes. Important points:

  • Your business data used to train AI systems remains your property
  • We do not use your data to train systems for other clients
  • AI system data is stored securely using encrypted cloud infrastructure
  • Call recordings processed by AI receptionist systems are handled in accordance with applicable telecommunications and privacy laws
  • You may request deletion of your data from our AI systems at any time

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

  • Essential cookies: required for the website to function properly
  • Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics)
  • Third-party embeds: Cal.com booking widget and other integrated services may set their own cookies

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Disclosure of Information

We may share your personal information with:

  • Service providers: trusted third-party tools and platforms that help us deliver our Services (e.g., cloud hosting, analytics, payment processing, email delivery)
  • Professional advisors: accountants, lawyers, or auditors as required
  • Legal requirements: where required by law, regulation, or court order

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure cloud infrastructure with access controls
  • Regular security reviews and updates
  • Limited staff access on a need-to-know basis

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or de-identified.

9. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates take effect when posted on this page. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: